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Privacy Policy

At Vital Routines Inc. ("Vital Routines", "we", "us", "our"), we take the protection of your personal and health information very seriously. This Privacy Policy covers our collection, use and disclosure of information we collect through our mobile application and related services. It describes the choices available to you regarding our use of your personal information and how you can access and update this information. We are committed to maintaining the trust you place in us when you share your health data.

Information We Collect

We collect the following types of information:

  • Contact information (name and email address)
  • Demographic information (age, gender)
  • Physical characteristics (height, weight)
  • Device information and app usage data

This information is essential for providing personalized health assessments and ensuring accurate analysis of your health metrics. We do not sell any of this information to third parties.

Health Data Integration

Our app integrates with Apple Health to access and analyze your health data. This integration allows us to:

  • Calculate comprehensive health scores based on your data
  • Provide personalized health insights
  • Track changes in your health metrics over time

When you connect Apple Health, you control which data types you share with our app. You can modify these permissions at any time through your device's settings. We process this health data locally on your device when possible and employ strict security measures when transmitting or storing any health information.

How We Use Your Data

We use your information to:

  • Calculate personalized health scores and insights
  • Provide age and gender-specific assessments for various health metrics
  • Improve our health scoring algorithms and app functionality
  • Ensure the security and reliability of our services
  • Analyze app usage patterns through Mixpanel analytics to improve our services
  • Authenticate and secure your account through our trusted partner Clerk

Important Privacy Commitments:

  • We do not sell your personal information to third parties
  • We do not share data with external AI models
  • We use Mixpanel analytics to understand how our services are used and to make improvements
  • We use Clerk for secure authentication and identity management

For analytics purposes, we use Mixpanel which may collect information such as device type, usage patterns, and feature interactions. This data is processed according to Mixpanel's privacy policy. We use this information solely to improve our services and user experience.

Data Retention and Processing

We are committed to minimizing data storage and processing your health data securely. Here's what you should know about our data practices:

  • Apple Health Data: We do not store your Apple Health data on our servers. All health data remains on your device and health scores are calculated locally on your device
  • Account data (email, profile information) is retained while your account remains active
  • Your preferences and settings are stored securely to maintain your app experience
  • Some information may be retained if required by law or regulatory requirements

To request deletion of your account data, you can:

  • Use the account deletion option in your app settings
  • Contact our support team at support@vitalscore.ai to initiate a complete data deletion request

When you delete your account, your profile information will be removed from our servers. Since health data is processed locally on your device, you can manage this data through your device's Apple Health settings at any time.

Third-Party Service Providers

We work with trusted third-party service providers who assist us in operating our service. Here are our key partners:

  • Authentication (Clerk): Manages user authentication and account security
  • Analytics (Mixpanel): Helps us understand service usage and improve user experience
  • Error Monitoring (Sentry): Monitors application performance and reliability
  • Payment Processing (RevenueCat): Manages subscriptions and payment processing through app stores

All our service providers are contractually obligated to use your information only for the purposes of providing their services to us and must adhere to confidentiality and security requirements. Detailed information about each service provider can be found in the following sections.

Authentication and Account Security

We use Clerk, a trusted third-party authentication service, to manage user accounts and ensure secure access to our services. Clerk helps us protect your account by providing:

  • Secure sign-up and login processes
  • Multi-factor authentication options
  • Email and password management
  • Session security and management

The authentication data is processed in accordance with Clerk's privacy policy, which you can review at https://clerk.com/privacy. We use Clerk solely for the purpose of securing your account and protecting your personal information.

Analytics and Third-Party Tools

We use Mixpanel, a third-party analytics service, to collect and analyze data about how visitors use our website and services. This helps us improve our services and user experience. Mixpanel may collect information such as:

  • Usage patterns and interactions with our website
  • Device information (type, operating system, browser)
  • IP address and location data
  • Reference websites
  • Feature usage and user preferences

The data collected through Mixpanel is processed in accordance with their privacy policy, which you can review at https://mixpanel.com/legal/privacy-policy/. We use this information solely for the purpose of understanding and enhancing our services.

Error Monitoring

We use Sentry to monitor application performance and catch errors to ensure service reliability. This helps us:

  • Identify and fix technical issues quickly
  • Improve app stability and performance
  • Ensure a smooth user experience

Error reports may include technical information like device type and crash data, but explicitly exclude personal health data. You can review Sentry's privacy policy at https://sentry.io/privacy/

Payment Processing

We use RevenueCat to manage subscriptions and process payments through the App Store and Google Play. Here's how payment information is handled:

  • All payments are processed directly through Apple's App Store or Google Play Store
  • RevenueCat only receives subscription status and purchase verification information
  • Your full payment details remain with Apple or Google
  • We never have access to your complete payment information

You can review RevenueCat's privacy policy at https://www.revenuecat.com/privacy

Cookies and Tracking Technologies

When you use our web application, we and our third-party partners may use cookies and similar tracking technologies to:

  • Maintain your authentication status
  • Remember your preferences
  • Analyze how you use our service
  • Improve site performance

You can control cookie preferences through your browser settings. Note that blocking certain cookies may impact the functionality of our service.

User Access and Choice

You have control over your data. You can view, correct, update, or delete your information at any time through the app's settings or by contacting our support team at support@vitalscore.ai. You can also modify your Apple Health permissions at any time through your device settings.

Security

We implement robust security measures to protect your personal and health information. This includes encryption during transmission and storage, secure authentication methods, and regular security assessments. While we follow industry best practices, no method of electronic storage or transmission is 100% secure. We continuously update our security measures to protect your information.

California Users

If you are a California resident, you have these rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request disclosure of personal information we collect and how we use it
  • Right to Delete: Request deletion of your personal information, subject to exceptions
  • Right to Non-Discrimination: Exercise your privacy rights without discrimination

To exercise these rights, contact us at support@vitalscore.ai. We may need to verify your identity before fulfilling your request.

Contact Us

If you have any questions, concerns, or requests related to your privacy or this privacy policy, please contact us at:

Email: support@vitalscore.ai

When you contact us regarding privacy matters:

  • We will respond to your inquiry within 5 business days
  • We may need to verify your identity before processing certain requests
  • We will maintain records of your privacy-related communications with us as required by law

Changes To This Policy

We may update this privacy policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through the app or via email before they become effective. We encourage you to review this policy periodically.